Ticket Office FAQs
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FAQs
Accessible (ADA) Seating and Parking
Boise State recognizes the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990, and continues to make every effort to accommodate individuals consistent with both ADA and State of Idaho accessibility mandates. In addition, Boise State strives to accommodate the individual needs of guests with disabilities and has adopted the following ticket policies:Boise State maintains ADA seating for all venues, consisting of accessible locations with immediately adjacent companion seating. Subject to availability, guests requiring accessible seating may purchase up to a total of three (3) companion seats in the same row and contiguous with the accessible seat. If contiguous seats have already been sold, seats as close as possible to the accessible seat will be offered, if available.
If you purchased a ticket in the fixed seating area but require an accessible seat, a member of our Box Office or Guest Services team may be able to assist you on event day by relocating your ticket to an ADA seating area. All relocations are issued beginning at door opening on a first-come-first-served basis and are not guaranteed. Tickets are subject to availability and limited to the guest needing assistance and one (1) companion.
We do not offer mobility device storage. Any mobility device which is lost, stolen, or left in the possession of anyone other than its owner is not the responsibility of Boise State University, the Bronco Athletic Association, or any employee or agent of the University or BAA.
You can find ADA parking information online here under “Parking”. All ADA parking is available onsite on a first-come, first-serve basis the day of the event, and is not available for pre-purchasing. Unless otherwise noted, ADA parking is sold and handled by Boise State Transportation and Parking.
No Refunds, Exchanges, or Cancelations
Payments must be timely made on or before the dates listed in any agreed upon payment plan. Delivery of tickets, shall be made only upon receipt of full payment. There are no refunds, exchanges, or cancelations on tickets ordered through the Athletic Ticket Office unless the University is unable to fill your order or revokes the license represented by your ticket(s). Refunds will not be issued due to a time or date change.Change of Address/Other Notices
It is the responsibility of the season ticket holder of record to notify the University of any change of address to assure prompt delivery of tickets, notices, and other dated material from the University. Address changes must be made to the Athletic Ticket Office by the season ticket holder of record. To change your address, please call us at 208-426-4767, e-mail us at ticketoffice@boisestate.edu, or stop by the Athletic Ticket Office.Children/Lap Seat
For regular season Boise State athletic events, children under the age of two (2) do not need a ticket to enter Boise State athletic facilities, including Albertsons Stadium and ExtraMile Arena, but must sit on the lap of a ticketed patron. All patrons two (2) years and older need a ticket to enter Albertsons Stadium and ExtraMile Arena.Digital Tickets
Boise State hosted athletics events use digital tickets for all events and parking. Please visit our digital ticket help guide here for more information. For those without a digital ticket capable device, or looking for a physical ticket option, please contact the Athletic Ticket Office. Additional charges may apply.Postseason, Away, and Special Event Tickets
Eligible Bronco Athletic Association and season ticket members receive priority access to purchase tickets for postseason events, including Conference Championship games, bowl games, and other postseason events. These tickets are not included in any season ticket package, and are subject to the event’s ticketing rules and policies.Some postseason tickets may be subject to a request/reservation process due to high demand. Such events would have seating allocation and assignments determined by BAA Priority Ranking. Tickets are not guaranteed until priority ordering ends and seating is confirmed by the BAA or the Athletic Ticket Office. For events with varying price points, orders that cannot be fulfilled at a higher price point will be automatically moved to the next available price point. Orders moved to a new price will only receive a refund for the difference in prices, and may not be eligible for a full refund option or additional seating options, so long as the order is fulfilled for the event. Refunds will be issued for the difference in pricing of such cases, or if an order cannot be fulfilled based on priority ranking.
The University reserves the right, in its sole discretion and without notice, to prohibit, prevent or otherwise restrict access to donor ticket presales or postseason purchases for accounts that have been identified as exhibiting activity consistent with that of purchasing tickets with the primary intent of resale for profit.
